CarePoint EMR Book a demo
Contact

Tell us a bit about you — a real person replies.

No tiered support queue, no automated "your enquiry has been received". The form below routes directly to the team that built CarePoint. We reply within one business day, usually sooner.

What would you like to do?
We reply within one business day.

Other ways to reach us

  • @
    Email hello@carepoint.com.au
    For demos, sales and general enquiries.
  • !
    Security & IT security@carepoint.com.au
    For your IT or compliance team's questions — read our security page.
  • ?
    Existing customer support Reach your CarePoint lead via the in-app help menu or your usual channel. Same business day response.
  • 📍
    Where we work Australian-owned. Australian-hosted. We visit facilities across the country during onboarding.

What happens next

1
You hear back from a real person Within one business day — usually within hours. From someone who has worked clinically in aged care.
2
We agree on a time that suits you 20 minutes is enough for a first walkthrough. Bring a couple of your team if you'd like.
3
We demo on your facility's terms Configured for your size and care mix. No slide deck. No commitment after.
Common pre-demo questions

Things people ask before they book.

Save yourself the email. If you have a different question, ask it in the form above.

How long is a demo? +
Twenty minutes is the standard slot — enough to walk through the workflows your team runs every day (handover, charting, eMAR, incidents) without overstaying. Longer technical or security deep-dives are scheduled separately if you want them.
Who runs the demo? +
A clinician on our team — typically the same person who would lead your implementation. Not a sales rep. They've worked in aged care and can answer the "but what about…" questions in clinical language.
What should we have ready? +
Nothing formal. If you can tell us your bed count, the systems you currently use, and what frustrates your team most, we'll tailor the demo around that. Bring two or three colleagues if you can — the perspectives that matter most are usually nursing, management, and admin.
Is there an obligation after a demo? +
None. We don't run multi-year lock-ins or "demo to commitment" pipelines. If you're a fit, we'll talk about next steps. If you're not, we'll tell you that too — and recommend alternatives where we know any.
Can my IT team talk to your IT team directly? +
Yes — pick the "Talk security & IT" option above, or email security@carepoint.com.au directly. We'll set up a call between your IT/compliance team and ours, and our security page has the documented baseline.