No two aged-care facilities run the same way — so CarePoint hands the controls to your administration team. Forms, charts, alerts, assessments, roles, dashboards, handover sections, family-portal visibility — every piece, configured from inside the system. No developer required.
The forms, charts, assessments, alerts and care-plan structure that determine what gets recorded — and how. The most consequential part of CarePoint to configure, and the most facility-specific.
Build the documentation your facility actually uses — beyond the defaults shipped at go-live. Fields can map directly to resident-record fields on submission.
Create facility-specific incident reporting forms beyond the five built-in types (Fall, Wound, Behaviour, Medication, General). All inherit the SIRS Priority workflow.
Add chart types beyond the 14 shipped templates, or modify the existing ones. Each template can be care-minute-attributed and role-visibility-controlled.
The eight standardised assessments are scored automatically out of the box. You can extend the library with facility-specific tools that follow the same scoring engine.
Configure the alert engine to catch the clinical patterns that matter in your facility, with thresholds tuned to your residents' specific needs.
Define the domains, goals, interventions and review cadence of the resident care plan to match your facility's documentation standards.
Categorise progress notes by clinical theme so they can be filtered, searched and threaded back to the right care-plan domain.
The seven shipped referral disciplines can be extended, renamed or restricted — and each type has its own acceptance and urgency rules.
Every role in CarePoint has its own permission set, dashboard layout and visibility rules. Add a casual RN, restrict a lifestyle account from clinical notes, change which widgets a carer sees on login — all from the admin panel.
Every action in the system is a separate permission. Combine them to build the exact role your facility needs — beyond the eight shipped defaults.
Choose which widgets appear on each role's dashboard so the first screen on shift shows the work that role actually does.
Each role sees only the chart types relevant to its work. Lifestyle records mood and engagement; nursing records wounds, vitals and BGL.
Add staff, change roles, reset passwords and deactivate accounts — without raising a support ticket or waiting on a vendor.
Decide which residents each staff member sees. Allocate individually, by ward, or facility-wide — and switch model per shift if you need to.
Every change in the system is captured against the user, timestamped, and queryable. Configurable retention and export for accreditor review.
Handover composition, NQI benchmarks, SIRS tracking, falls analytics — the cross-cutting outputs that turn clinical work into reportable evidence. All configurable to match your facility's reporting standards.
Choose what appears in the handover report — and what doesn't. Per-ward or all-wards, with configurable time windows for how far the report looks back.
Edit national benchmarks as ACQSC publishes new data — without waiting for a software release. Your dashboards always compare against current figures.
Record the reference numbers and submission dates against notifiable incidents — and configure what your team is required to capture before closure.
Focus incident trend reporting on the period and dimensions that matter for your quality reviews and accreditor visits.
Decide how care minutes get counted in your facility — per chart type, per task, or per role — so reported minutes reflect the work actually done.
Choose which events generate in-app notifications, who receives them, and how quickly they should arrive.
The shape of your physical facility, the equipment that lives in it, and who outside your clinical team gets to see what. Configure once at onboarding, refine as your facility changes.
Set up your physical facility structure to match your actual wards, wings and care types — and use it to scope reports, allocations and handover.
Manage individual room records — assign to wards, track bed state, attach equipment, and re-assign at admission or transfer.
Track facility-owned and resident-owned equipment, with service history, cost centre and assignment chain.
Configure exactly what family members see — chart types, form submissions, fields — and what stays internal to clinical staff.
Create, link and deactivate family-portal accounts from within the admin panel — with their own audit trail.
Facility name, contact details, hours, key personnel and branding — surfaced on reports and family-facing communications.
CarePoint ships with sensible defaults so a new facility can be running within weeks. Customisation is for refinement — not from-scratch assembly.
All configuration lives in the admin panel — accessible to facility management and administration staff. No separate configuration portal, no developer access required.
The CarePoint team works alongside your administration team for the first two to four weeks — wards, roles, users, forms, alert rules, family-portal visibility, all configured before go-live.
Average implementation: 14 to 28 days from kick-off.
Need a new chart template for a clinical initiative? Your DON adds it. Updated NQI benchmarks from ACQSC? Your admin team enters them. New role for a relief carer cohort? Done in minutes, not tickets.
Changes go live instantly. Every change appears in the audit log.
For larger changes — restructuring your care plan, building a new assessment from a clinical paper, modelling a new ward — the CarePoint team is on call. Not a queue, not a ticket portal.
Direct line to the clinical team that built the software.
Book a demo and we'll walk through customisation with your facility in mind — your ward structure, your staff mix, your documentation standards. No two demos look the same.